This course is designed to emphasize to all organizational employees that they are involved in customer service. The success of any company depends upon how customers view each person they come in contact with. Develop long-term, profitable relationships with your customers. Learn specific ways to reduce turnover in your front-line service providers. Study the 7 essential needs your customer has. Learn to listen to emotions as well as facts and learn how to respond. Discuss the importance of body language and tone of voice. Learn why customers leave and how to get them to stay longer. Build instant customer rapport; handle difficult or upset customers; stay motivated and project a genuine caring attitude.