Discover the style extremes of passive and aggressive and when each may be effective. Learn the skills that will gain the respect from co-workers and will enhance your role as manager and leader. Work with attitudes that are common to winning managers. Discover ways to “get results” from your staff. Communicate more clearly and effectively: get attention for your ideas and projects. Gain the leadership skills you need to guide your workgroup and get the quality you expect. Learn to handle conflict: how and why they arise, how to divert them, and how to resolve the situation. Teach employees respect for company policies and rules, and why they are in place.