Recognizing Potential Risk: Supervisors, Managers & Team Leaders

This one day workshop is designed to increase awareness of warning signs for potential disruptive behavior and provide participants with appropriate strategies to minimize risk and work through issues.

• What is workplace violence?
• What are the potential causes for workplace violence?
• Who is responsible for recognizing the potential threat?
• How should the potential threat be reported?
• Identifying workplace situations that may lead to risk of workplace violence.
• Identifying behaviors that may lead to risk of workplace violence.
• Responding to a potential risk situation
• The supervisor’s role
– Understanding responsibility to report incident
– How to report incident
– Defining escalation procedures
– Working with staff to reduce trauma
– When professional assistance is required

Recognizing Potential Risk: Supervisors, Managers & Team Leaders

Every supervisor, manager, or team leader is responsible for observing and reporting any workplace situation which may contribute to the occurrence of violence. During this one day session each participant will learn how to:
• Recognize a variety of warning signs
• Develop, communicate, and enforce policies and procedures.
• Identify and address potentially violent or difficult situations.
• Report and respond to job performance concerns as they arise.
• Involve employees in identification and resolution of potentially violent situations.
• Consider employee impact of workplace violence and develop intervention strategies.
• Communicate organizational change.
• Take appropriate safety and security precautions.

Class targeted to: Managers, Supervisors, Team leaders

Prerequisites: None.