Interpersonal Communication Skills

Learning Outcomes:

• After participation in class discussion, accurately define four of the basic elements of communication.

• Upon observing three role plays, analyze ineffective communication and propose at least one effective communication behavior modification for each.

• Using in-class exercises, correctly define six barriers to good listening.

• Through the use of role plays successfully determine how differences in communication styles can lead to communication issues.

This one day Workshop is designed to improve your ability to build lasting, working relationships with your co-workers, friends, and family

• Meeting and Greeting People
• Change a Negative into a Positive
• Deflecting Office Rumors
• Handling Criticsm
•"First Impressions"
• Verbal and Non-verbal Communication Signals
• Etiquette Guidelines
• Difficult People and Situations

Interpersonal Communication Skills

During this workshop you will discover the proper way to meet people, introduce yourself, fit in with any group and make a good first impression. Learn about personality "types" and the proper way to approach different individuals in varying circumstances.
Gain confidence in communicating with co-workers by using effective techniques. Show respect for others by carefully listening to what they have to say. Learn to deflect criticism and turn it into a positive. Discover clues to body language and learn how to read those "secret signals" in others. Go over certain etiquette do's and don't's in a variety of situations. Look at the best ways of handling office gossip/rumors. Project an image of self-confidence and professionalism in all your business relationships.

Class targeted to:
Students wishing to be more adaptive and personable in handling any situation.

Prerequisites:
Desire to change behavior.