Do You Understand What I'm Saying?

Learning Outcomes:

• Using in-class exercises, accurately define four of the basic elements of communication.

• Observing three role plays analyze the ineffective communication and propose at least one effective communication behavior for each.

• Using classroom discussion, successfully describe the communication process.

This half-day session will involve learning different personality styles and the best ways to communicate with each. Delivered in a humorous fashion encouraging feedback.

* The Communication Process
* Communication Behaviors
* Delivering Effective Messages
* Personality styles

Do You Understand What I'm Saying?

Specifics covered during this workshop are:

Understanding others.
Speaking without talking.
Identifying communication behaviors.
Principles of respect.

Class targeted to:

Any level of employee who wants to effectively improve their communication skills.

Prerequisites:

None.