Do You Hear What I Hear?

Learning Outcomes:

• Using in-class exercises, accurately define four of the basic elements of communication.

• Observing three role plays analyze the ineffective communication and propose at least one effective communication behavior for each.

• Based on class discussion successfully define six barriers to good listening.

• Given a set of circumstances, effectively describe how you would modify the communication and why.

This great half-day session will provide you with tools to help you become a more effective listener making meetings and one-on-one sessions more productive.

* Communication Elements
* Listening Techniques
* Personal Communication Styles

Do You Hear What I Hear?

Specifics covered during this workshop:

What did you Say?
Barriers to listening.
Asking good questions.
Understanding others.
Benefits of "I" messages.

Class targeted to:

Any level of employee who wants to effectively improve their listening skills.

Prerequisites:

None.