Conflict Management

Learning Outcomes:

• Using various role plays, effectively compare and contrast conflict styles and reactions.

• Using the processes and human behavior aspects learned in this session evaluate possible resolutions for conflicts and successfully select the best resolution provided in a set of exercises.

• Based on classroom discussion, accurately define ways in which people react to conflict.

During this one day seminar you will learn how to gain control, confidence, and composure in the most stressful circumstances.

• Personality Conflicts
• Self-destructive Behaviors
• Stress & Anger
• Constructive Criticism
• Sinister Sarcasm
• Working Together
• Controlling Emotions
• Thinking Before Acting

Conflict Management

If you feel your relationships are suffering, there is a lack of cooperation and team spirit, or too much tension in the office, this class is for you. Learn how to defuse anger; release anxiety; and control emotions. Discuss when and how to offer criticism in differing circumstances. Learn life-changing answers to the conflict, strife, and opposing points of view that are a part of the work-place and part of everyday life. Change the way you react and master your emotions. Practice the best way to handle sarcasm and criticism that comes your way. Learn what "triggers" anger in your life and how to change your response.

Class targeted to:
Any worker wanting to improve their skills in conflict management and control.

Prerequisites:
None