Do You Understand What I’m Saying?

Do You Understand What I’m Saying?

Learning Outcomes:

• Using in-class exercises, accurately define four of the basic elements of communication.
• Observing three role plays analyze the ineffective communication and propose at least one effective communication behavior for each.
• Using classroom discussion, successfully describe the communication process.

This half-day session will involve learning different personality styles and the best ways to communicate with each. Delivered in a humorous fashion encouraging feedback.

• The Communication Process
• Communication Behaviors
• Delivering Effective Messages
• Personality styles

Do You Understand What I’m Saying?

Specifics covered during this workshop are: Understanding others. Speaking without talking. Identifying communication behaviors. Principles of respect.

Class targeted to: Any level of employee who wants to effectively improve their communication skills.

Prerequisites: None.

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