Do You Hear What I Hear?

Do You Hear What I Hear?

Learning Outcomes:

• Using in-class exercises, accurately define four of the basic elements of communication.
• Observing three role plays analyze the ineffective communication and propose at least one effective communication behavior for each.
• Based on class discussion successfully define six barriers to good listening.
• Given a set of circumstances, effectively describe how you would modify the communication and why.

This great half-day session will provide you with tools to help you become a more effective listener making meetings and one-on-one sessions more productive.

• Communication Elements
• Listening Techniques
• Personal Communication Styles

Do You Hear What I Hear?

Specifics covered during this workshop: What did you Say? Barriers to listening. Asking good questions. Understanding others. Benefits of “I” messages.

Class targeted to: Any level of employee who wants to effectively improve their listening skills.

Prerequisites: None.

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